Delivery & refunds

Effective September 11, 2026. Lost On The Site is a service of Moat Cyber Security. Questions or refund requests: hello@lostonthesite.com.

Your saved report

New private invitations preview one finding from an already prepared report. The exact total of verified findings is shown before purchase. A one-time payment purchases all remaining findings, recorded evidence, and prioritized repairs in that same report. Older invitations retain their original preview and purchased contents. No new scan is required. Findings describe the public pages and inspection date stated in the report; websites can change. This is not a complete technical audit, accessibility certification, or guarantee of more leads or revenue.

After Stripe confirms payment and we match it to your report and delivery address, we email the complete saved PDF. The offer and checkout show the amount before payment. Existing purchased private-link access remains available. If access fails or you lose your link, contact support with your receipt so we can verify your purchase and restore access. Do not send card numbers or passwords. We aim to respond within one business day.

Discussing your repairs

A brief scope call is included when needed to prepare your quote. There is no required paid consultation between the report and repairs. There is no subscription. We agree the work and price before starting.

Optional implementation

We provide a fixed quote for the agreed scope before work begins; broader or more complex work costs more. Your retained report payment for the same business is credited once toward that work. Any additional work or price change requires your approval before proceeding. Before accepting payment, we confirm your website platform, access requirements, specific changes, delivery date, and written scope. The package covers only those agreed changes; it does not automatically cover every finding. Software, hosting, advertising, migrations, and redesigns are separate unless expressly included. A contractor may perform the agreed work under our supervision.

Refunds

Report: Request a refund within seven calendar days of purchase if the report is not useful. We also correct verified factual errors. If we cannot restore purchased access within two business days after you report a problem, you may request a refund.

Optional assessment: Cancel before assessment work starts for a refund of that assessment payment. Agreed assessment milestones and delivery terms are provided before payment. The report remains subject to its own refund terms.

Implementation: Cancel before work starts for a refund of the implementation payment. The accepted scope identifies priced milestones and completion criteria. After work starts, unstarted milestones are refundable. If we cannot deliver an agreed milestone and no remedy is agreed, that milestone is refundable. Earlier report and assessment services remain subject to their own terms. Credits apply only to successful, retained payments for this business and cannot be used twice.

Existing purchases

Previously accepted prices, scopes, and refund rights remain unchanged. For a previously purchased Zoom review, we continue to offer appointment times within five business days of payment and written next steps within two business days after the call. Cancellation before the call refunds the additional review payment; one missed appointment may be rescheduled free. If we cannot offer an appointment within that window, we refund that payment.

These terms do not limit rights that applicable law gives you.